Delete account and data

1. Open the Lost Banners account page and sign in using an available sign-in method. For email-code sign-in, use the email linked to your game account; enter the code only in the website's sign-in form.
2. Check your nickname and player number, choose account deletion, and enter your player number to confirm.
3. Wait for the successful deletion message. Your active account is deleted when the operation completes.

If you lead a clan, the account page will ask you to transfer leadership or leave the clan first. If you cannot access the game or the account page, send an email request: we will help arrange deletion and resolve the clan issue without requiring you to reinstall the game.

Email dev@lostbanners.ru with the subject “Lost Banners: account deletion”.

• State that you want your account and its associated personal data deleted.
• Include your player number and nickname if you know them. If you no longer have the player number, tell us so that we can help identify the account.
• If possible, write from the email linked to the game. Tell us if you cannot access that address or have never linked an email.

To prevent another person from deleting your progress, we will verify that the account belongs to you and may ask for additional information about it. Do not send your password, one-time sign-in codes, a passport copy or bank card details: these are not needed for this request.

Your request covers your Lost Banners account and associated personal data: sign-in and linked-email information, your profile, saved game data and progress, army, heroes, currencies, items, results and other account-related records, except for data that needs to be retained for the reasons explained below.

Once deletion is complete, you will no longer be able to use that account or restore its game progress, items or purchases. Uninstalling the app does not itself submit a request to delete your server account.

If advertising, analytics or other service providers process data associated with you for the Google Play version, we will work with the publisher to review your request and send it to the relevant providers for data that can be linked to your request. Deleting your game account does not automatically erase every record held by every provider; if necessary, we will explain what information is needed to locate the data and report the result or any applicable limitations.

We complete email requests within 30 days after verifying account ownership and reply with the result. If we need more information to identify the account, we will tell you what to clarify. Successful deletion through the account page removes the active account; the retention periods for any remaining records and backups are explained below.

• Account and progress: while the account exists. Deletion in the account area removes active account data when the operation succeeds. An email request is fulfilled within 30 days after account ownership is verified, unless a shorter statutory deadline applies.
• Chat messages: messages older than 10 days are cleared in the scheduled daily cleanup. A message copied into a report may remain with the enquiry.
• Technical and diagnostic logs: ordinarily up to 30 days, followed by scheduled cleanup. Records needed to investigate a particular incident or protect legal rights may remain until the investigation and applicable claims periods end.
• Enquiries sent to dev@lostbanners.ru: while needed to handle the matter, fulfil a request, document the action taken or resolve a related dispute. The period depends on the enquiry and applicable obligations; there is no blanket promise that all correspondence is automatically erased after 90 days. You may request erasure of unnecessary materials and information about the basis for further retention.
• Payment records: for mandatory periods under applicable tax and accounting law. Violation records remain for the duration of a restriction and, where necessary, resolution of a related dispute.

Technical copies after deletion. Before an account is deleted, a temporary technical copy of its records is created. A daily process clears it after 30 days; because cleanup is scheduled daily, the actual period may be approximately 31–32 days. Daily backups of the main database have a separate cleanup cycle, approximately 8–9 days from creation. These periods do not mean that every external copy disappears within the same time.

External backup archives may contain information already removed from the active database, including temporary copies of deleted accounts. They are intended for disaster recovery and, under the normal daily rotation schedule, are removed approximately 15–16 days after the archive is created. Because an archive may include a temporary copy before its cleanup, such technical copies may remain for approximately 48 days in total after the active account is deleted. This does not extend access to the deleted account. For information about particular retained data, contact dev@lostbanners.ru.

If particular data must be retained to meet legal obligations, prevent fraud or protect legal rights, the response to your request explains the categories, reason and retention period or criterion. Advertising and analytics services apply periods reflecting their functions, settings and obligations. Requests to erase associated data are handled with the relevant providers; deleting a game account does not instantly erase all records held by every recipient.

The game operator is Individual Entrepreneur Kozharina Yana Mikhailovna, Russian Federation, INN 910501972008, OGRNIP 322911200021900. The publisher of Lost Banners on Google Play is MIRRA GAMES, MCHJ, Uzbekistan. The operator handles game-account requests and works with the publisher and the relevant providers on data processed by services used for Google Play.

For account deletion and personal-data questions, contact dev@lostbanners.ru. See our Privacy Policy for more information about data processing.